Frequently Asked Questions
Please read our FAQ before sending us a message.
In some cases, the shipper may prematurely mark a package as delivered. We kindly ask for your patience and suggest waiting until the end of the next business day to allow for any potential delays in delivery. If your package still hasn’t arrived by then, please feel free to reach out to us for further assistance.
For any updates or inquiries regarding your order, please contact us via email at Support@torchhemp.us with your order number and a clear address. Kindly note that we may request address validation for verification purposes.
Please check that you have access to the email that you used to place the order.
CANCELED ORDERS WILL INCURE A 15% CANCELLATION FEE
Canceling an order for any reason will incur a 15% cancellation fee, which will be deducted from the original total.
Once your order has been shipped, tracking information may take up to 24 hours to appear or update in the carrier’s system. This delay is normal and typically occurs as the package begins its journey. If you don’t see tracking updates right away, please check back later.
Blinking light indicates the device needs to be recharged for non screen devices. Please let the device fully charge and wait 30 min to allow to cool before use.
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